Jeni

Support

How can we help?

Email or WhatsApp us about the app, your account, or working with Jeni.

Help with the app

Trouble downloading or signing in, a stage that looks wrong, or something not working. Tell us your phone model and what you expected to see.

Your account and data

Privacy questions and account deletion. We answer deletion requests within 30 days.

Clinics and partners

Clinics and practitioners who want to work with Jeni. Patients still book their own visits in the app.

Clinics using the practitioner portal can sign in at practitioner.jeni.care. Jeni can’t help in an emergency. For urgent symptoms, go to the nearest clinic or hospital.